Refund and Cancellation Policy

New customers may request a full refund within 3 days of their first payment, but only where the service does not actually work as described for the package and Furity cannot restore it to normal operation. The right may be used once per customer, and does not cover a change of mind, non-use, renewals, or subsequent orders.

Furity will consider a refund in the following cases.

• The service does not actually work as described for the package, it is reported within the first 3 days of the first order, and Furity cannot fix it
• A duplicate payment, or an overcharge caused by a system error
• Furity cannot activate the service for the package ordered
• Furity terminates the service before the end of a billing period for reasons other than the user breaching the terms, in which case the remaining period is refunded pro rata

The following are outside the refund conditions.

• Fees past the 3-day trial window, including every renewal period
• A change of mind, non-use, or use that did not match expectations while the service works normally
• Domain fees once registered or renewed, since they are paid to the domain registrar and cannot be recovered
• Paid SSL certificates, software licences, and third-party services once activated
• Add-on work already completed, such as a website migration or a configuration done on request
• Service suspended or terminated because the user breached the terms of service or the acceptable use policy
• Faults caused by software, content, or settings the user maintains themselves, and faults at third-party providers outside Furity's control

Send a refund request by email to support@furity.app stating the account name, the domain or package concerned, the payment date, proof of payment, and details of the problem with supporting evidence. Furity reviews the request and reports the outcome within 7 business days of receiving complete information. Furity reserves the right to decline requests that fall outside the conditions above.

Refunds are normally made through the same channel the payment came in on, and generally take 7–14 business days after approval. For credit or debit card payments, when the amount appears on the account depends on the issuing bank's billing cycle, which is outside Furity's control.

Users may request cancellation at any time by email to support@furity.app, and should give at least 7 days' notice before the next billing date so that a new period is not charged. Cancelling mid-period is not refunded pro rata, but the service remains usable until the end of the period already paid for.

Users should back up or migrate all data before the service end date. Furity keeps the data for no more than 15 days after that date, after which it may be permanently deleted and cannot be recovered.

If you find an incorrect charge, please contact Furity before raising a dispute with your bank or payment provider, so it can be checked and corrected faster. Raising a dispute without contacting us first may leave the service suspended while it is investigated.

Furity may update this policy in line with changes to the service or the law, and will show the latest version and its effective date on this page. Refund requests are assessed under the policy in force on the payment date.

For questions about refunds, cancellation, or billing, please contact Furimoe Co., Ltd. (company registration number 0665569000776), telephone 063-764-2200, or by email